Give customers a seamless return experience with your branded portal. Offer exchanges, store credit, and prepaid labels - all automated.
From customer-facing portal to merchant dashboard, ForthRoute handles the entire return lifecycle.
Your logo, your colors, your messaging. Customers see your brand throughout the entire return process.
Customers find their order with just their order number and email. No accounts, no waiting for links.
Generate labels from major carriers. Email directly to customers with QR codes for printerless returns.
Set rules to automatically approve returns that meet your criteria. Save time on routine requests.
Give customers options. They can choose a refund, exchange for a different item, or store credit.
Track return rates, common reasons, and processing times. Make data-driven decisions.
Get your return portal up and running with no technical setup required.
One-click install from Shopify. ForthRoute connects securely to your store.
Add your branding, set return policies, and configure automation rules.
Add the portal link to your footer or emails. Customers can start returns instantly.
Start with a free trial. Cancel anytime.
14-day free trial included
Per label generated
Got questions? We have answers.
ForthRoute is a Shopify app that provides a complete returns management solution. It includes a branded customer portal where customers can look up their order and submit a return, choose between refund/exchange/store credit, and get prepaid shipping labels. Merchants get a dashboard to manage returns, set auto-approval rules, and track analytics.
Customers use instant order lookup - they simply enter their order number and email address. Their order appears immediately, and they can select items to return, choose a reason, and pick their preferred resolution (refund, exchange, or store credit). No account needed, no magic links to wait for.
Yes. ForthRoute integrates with EasyPost to generate prepaid shipping labels from USPS, UPS, FedEx, and DHL. Labels are emailed directly to customers with QR codes for printerless returns at carrier drop-off locations. You only pay carrier cost plus $1.50 per label.
Absolutely. You can add your logo, brand colors, and customize return reasons, policies, and all customer-facing messaging. The portal looks like part of your store, not a third-party tool.
Yes, we offer a 14-day free trial on our Professional plan. You get full access to all features. No credit card required to start.
Yes. ForthRoute includes warehouse integration support with webhook endpoints that your warehouse system can use to update return statuses automatically. This includes received, inspected, and restocked events.
Join Shopify merchants who have turned returns from a headache into a competitive advantage.
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