Question 1

What is ForthRoute?

Accepted Answer

ForthRoute is a Shopify app that provides a complete returns management solution. It includes a branded customer portal, prepaid shipping labels, auto-approvals, exchanges, store credit options, and analytics to help you turn returns into repeat customers.

Question 2

How do customers start a return?

Accepted Answer

Customers use instant order lookup - they simply enter their order number and email address to find their order and select items to return. No account required, no magic links to wait for.

Question 3

Can I offer prepaid return labels?

Accepted Answer

Yes. ForthRoute integrates with EasyPost to generate prepaid shipping labels from major carriers. Labels are emailed directly to customers with QR codes for printerless returns.

Question 4

Does ForthRoute support exchanges?

Accepted Answer

Yes. Customers can choose between a refund, exchange for a different item, or store credit during the return process.

Question 5

Can I customize the return portal?

Accepted Answer

Absolutely. Add your logo, brand colors, and customize the return reasons, policies, and messaging to match your brand.

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